Comments on: The Great Doctor’s Office Inquisition

By: Domestic Extraordinaire

Domestic Extraordinaire — Tue, 14 Jul 2009 16:30:49 +0000

Amy, that totally stinks. I can’t believe she called you and harassed you like that. Hopefully it goes better at the new peds office.

xoxo
Domestic Extraordinaire´s last blog ..On My Way

By: Amy

Amy — Sat, 11 Jul 2009 02:51:26 +0000

I told my mom about it today and she was beyond pissed. “Why didn’t you tell them EXACTLY what you thought about them?!” And then I admitted to her that I am a coward and just wanted to get off of the phone. :0

By: Sam@My A-Cup Runneth Over

Sam@My A-Cup Runneth Over — Sat, 11 Jul 2009 02:31:56 +0000

That’s totally ridiculous. I can’t believe she was so rude when putting you on the spot like that. And then they wonder why people are leaving their practice? Duh.
We went through the same thing a few years ago when we moved. I LOVED our pediatrician and I didn’t think I would ever find another doctor I would like as much. Luckily we found a wonderful doctor, and considering what we went through in the first year with Rye after we moved here, I am so thankful we did. Finding a pediatrician you trust is important, so good for you for making the switch.
Good luck!
What they wrote on THEIR site…

By: Earth Muffin

Earth Muffin — Fri, 10 Jul 2009 15:35:36 +0000

As rude and presumptuous as she was towards you, you would have been completely within your rights to tell her EXACTLY why you were leaving the practice. I understand your hesitance though, it’s hard to be critical like that sometimes.

I went through something similar during my first pregnancy. The PA I was seeing in the early months was awesome, but the doctor was a prick and acted as though I didn’t have a brain in my head or any control over my own body. After my first visit with him, I went out and requested my records, telling them that I’d be finding a new practitioner. When asked why, (and his receptionist was much nicer than your lady was) I simply told her that I didn’t appreciate being spoken to as if I were an illiterate teenager and that pregnancy was not an illness, so I preferred to be treated as a partner, not a patient. She wrote all of that down on my chart. It was very empowering!

Then I saw him in the labor and delivery area while I was in early labor and I hid! As if he’d even remember who I was…
What they wrote on THEIR site…

By: Mary S from Twitter

Mary S from Twitter — Thu, 09 Jul 2009 22:12:20 +0000

She had me at, “There’s no reason for you to leave. If you haven’t seen the other clinic yet, then I see no reason why you shouldn’t just stay at this clinic…” As if she has a say in the matter?

Amy, you didn’t owe them an explanation for your change. They didn’t seem to think they owed you anything but measurements. Too bad that their “good” intentions around “exit interviews” are canceled out by attitude and lack of buy-in and training at handling that discussion. I find it so ironic that a practice like that would even have an exit interview protocol. They clearly don’t know how to benefit by it.