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Next Time I’ll Say Something

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I have been young and stupid and have worked many, many different jobs.

Some of those jobs I cared about but most I did not. Most of those jobs were more about socializing than rendering a service and my customers were like gnats that annoyed me.

So, I get it when I go to Target and I’m waiting in line to pay for my stuff and the cashier is talking with her fellow cashiers and isn’t really focused on her job. Because really, that’s a boring ass job.

However, I expect to be greeted. It’s a simple thing, really. Just acknowledge me. Acknowledge that my patronage is part of what helps you keep your job.

I’m not expecting you to grovel. I’m not expecting a thank you. But, I am expecting you to do your job and I have a sneaking suspicion that part of your handbook states that you should greet customers before you scan their items.

This all came about because of a girl {I call her that because she had to be under 21 since she had to have a manager clear Tucker’s beer purchase} at Target today didn’t seem to notice that I even existed. She continued with her conversation with a coworker and didn’t look at me, or Cara or Ollie until she handed me my receipt.

At first I felt slighted and then I was just pissed.

I’m a customer. Don’t be so unprofessional as to continue with a conversation about what you’re going to do after work with your customer standing right in front of you.

Don’t look OVER your customer so that you can see your friend better. That’s just rude.

I was so tempted to find a manager and rat the chick out. I wanted to. I even searched the store with my eyes for someone who looked like they were in some position of authority. But, it the end, Tucker’s hand on my arm made me come to my senses and my blood lust receded.

I didn’t want to get the stupid girl in trouble…not really. I just wanted her to realize that she had screwed up.

What I SHOULD have done is said something to her myself but there was a line and I didn’t want to make a scene.

But next time…next time I’ll say something.

Image|j.reed

Comments

  1. I force them to talk to me. I’m really nice about it too. It either brings them back to what they’re doing and reminds them customers are, yanno, human…or it is handled with barely disguised contempt.

    Either way, I totally enjoy myself.

    Because when I had those craptacular jobs, I was a f***ing SWEETHEART. I didn’t want to be, I hated customer service and still do, but you know what…I also knew there were other people that would be happy – if not thrilled – to have my job. That kept me smiling no matter how bored I was or how much my feet hurt.

    So they can suck it up and say hello back and tell me how their shift is going when I ask them. Hell, sometimes they even enjoy themselves. Suffer with the sunshine I will force down your throat! BWAHAHAHAHAHAHAHAHA!
    .-= jennydecki´s last blog ..I’m Like A Pregnant Godzilla =-.

  2. Actually, I think you should have told the manager. Saying something to her would have probably just turned into a fight or, like you said, a scene which would probably result in a manager coming around to see what the problem was anyway. But you can bring it up to a manager privately in a way where you aren’t displaying anger but come across like you are trying to help.

    I’ve had to do this several times at restaurants but not so much in retail situations. When I have received really bad service not only have I not tipped but I’ve made sure I told the manager why I wasn’t tipping. I don’t want my slight to be chalked up to me being a rude or cheap customer or simply an oversight. I want them to know their is intent in my decision. I also wait until after my meal is done and my bill is paid to talk to the manager (unless the service is so egregious I just can’t make it through the meal) and let them know I’m not looking for a freebie. I tell them they need to work with the server or it will cost them business. I’ve actually had to tell two that I would no longer be a customer if that was the kind of service they were offering.

    In the past, as a manager, I always appreciated these types of comments. Not people who yell or rant, or people who seem more interested in getting something for free. I dealt with those customers but usually dismissed their complaints because of the way they presented themselves. But the people who were calm and presented their complaints intelligently and coherently, who didn’t seem to be scamming me for a comp, those people got listened to.
    .-= PhineasPoe´s last blog ..dementes:(via kingpez) =-.

  3. I recently stumbled on your blog and have to admit…I’m SO hooked! I too have had issues with Target lately, my most recent being another employee who was using his discount to buy a TV and the damn employee ringing him out decided to flirt the whole time ignoring me. THEN another customer came up and finally interrupted, getting minimal service which then forced the employee to turn to me. What sucks, is I LOVE Target…

    Great blog…you have talent!!!
    .-= Jolene´s last blog ..Relay Has Come and Gone and a Myriad of Other Thoughts… =-.

    • Thank you! I’m glad you found me. 🙂

      I LOVE Target as well and it pisses me off when something like that happens.

      Hopefully, next time will be better.

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  1. Amy Tucker says:

    New Blog Post: Next Time I’ll Say Something http://bit.ly/4yET9

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